Service Level Agreements (SLA)

What is an SLA?

A Service Level Agreement (SLA) is a formal contract between the Council and an organisation that provides services to the community, and sets out what services will be delivered, how they’ll be monitored, and what outcomes are expected. In return, the Council provides funding or support to help deliver those services. SLAs are used to ensure public funds are spent responsibly, transparently, and in a way that benefits local residents.

The Council currently has Service Level Agreements with the Eden Valley Museum and HOUSE youth services. Both agreements reflect the Council’s commitment to supporting community-driven organisations that make a real difference locally.

Supporting local heritage and young people

The SLA with the Eden Valley Museum helps maintain a valuable cultural resource that preserves and celebrates our local history. The museum plays a key role in education, community engagement, and tourism, and the agreement will support its continued work in outreach and exhibitions.

The HOUSE youth project, meanwhile, provides essential support to young people across the district. From drop-in sessions to targeted youth services, HOUSE offers a safe, welcoming space where young people can get advice, build confidence, and develop skills. Our SLA ensures that HOUSE can continue delivering these services with consistency and accountability.